Returns & Refund Policy

At Woodara Home, we want you to feel confident with every purchase.

If your order does not meet your expectations, our customer support team is here to assist you and provide a smooth return experience.

1. Order Modifications, Returns & Exchanges

You can request an order cancellation or change within 24 hours of placing your order. After that, your order may already be in processing and cannot be modified or canceled.

Returns are accepted within 30 days of delivery. Requests made after this period are not eligible for a refund or exchange.

We do not offer direct exchanges. If you need a different item, please return your original order and place a new one.

2. Return Conditions

To be eligible for a return, items must be:

• Unused, unassembled, and not installed.
• In original condition, without damage, stains, scratches, or modifications.
• Returned with original packaging, accessories, and product documents.

Items that show signs of use, assembly, damage, or missing parts may not qualify for a full refund.

3. Non-Returnable Items

The following items are not eligible for return or refund: Custom orders or products modified according to customer requirements, Final Sale items or clearance products marked as non-returnable at the time of purchase.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or incorrect, please contact our customer support team within 48 hours of delivery with clear photos or videos showing the issue.

Our team will review the situation and provide an appropriate solution, including replacement assistance or return support at no additional cost to you.

If your package is marked as delivered but cannot be located, please contact us within 7 days. We will assist you in filing a carrier investigation.

5. Return Shipping Costs

For returns due to personal preference, change of mind, or incorrect size/color selection, customers are responsible for return shipping costs.

Customers are responsible for return shipping costs.

If a return or exchange is required due to an error on our part, including damaged products, defective products, or incorrect items received.

Woodara Home will cover the return shipping costs and provide a prepaid return label.

6. Refund Process & Timeline

Return Shipping Address: 312 EL BETHEL RD, KINGS MOUNTAIN, NC 28086

Approved refunds will be processed to your original payment method within 7 business days.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

7. Contact Us

To begin a return, please contact our customer support team with your order number.

Email: support@woodarahome.com

Phone: +1 (346) 473-3070

Address:
312 EL BETHEL RD, KINGS MOUNTAIN, NC 28086

Support Hours:
Monday–Friday, 9:00 AM–5:00 PM (UTC−5), Excluding public holidays.